Real-time Call Center Reporting
Your business operates in real-time. Shouldn’t your call center reporting solution keep up? Trust the software and hardware from Inova Solutions to provide the insight you need to run at maximum efficiency.
Webinar Reviews Best Practices in High Availability and Business Continuity
Many contact centers aren't prepared for downtime from a system failure. Join Inova Solutions and business continuity expert Marathon Technologies for an insightful webinar that assesses the impact of planned and unplanned downtime in the contact center.
The webinar can be viewed on demand here.
The webinar covesr:
- Common downtime causes and failure types
- How to assess a specific application environment
- The precautions needed to prevent downtime
- Best practices for enabling recovery from a major disruption
A Call Center Manager's Survival Guide to the Economy
As the United States faces its worst economic crisis since the Great Depression, many call centers are feeling the pinch. In a new white paper, Wendy Hubbard, Co-founder and Executive Vice President of Inova Solutions, addresses ways call center managers can adjust their strategies and tactics to deal with the economic downturn.
Download the white paper here.
Learn how to:
- Improve operational efficiency
- Optimize your workforce
- Adjust customer service strategy
Call Center Reporting for Cisco UCC Express
Inova Solutions introduces Inova QReader™, a simple and informative wallboard display designed for Cisco UCC Express call center reporting. QReader offers a cost-effective way for contact centers to gain visibility into their real-time operations.
- LED wallboard displays key queue metrics
- Designed specifically for Cisco UCC Express contact centers.
- Requires no additional software.
- Energy-saving design
- Low total cost of ownership
